POST-PURCHASE
Turn delivery experience into competitive advantage
Unified, real-time customer communication platform for superior post-purchase experience
Build customer loyalty
through seamless deliveries
Provide end-end delivery visibility to your customers using a real-time, automated & integrated omnichannel communication platform. Empower your customers with greater control on their deliveries, thus improving delivery performance & experience
Build a consistent branded delivery experience with personalized promotions to achieve customer loyalty & retention
End-End Delivery Experience Platform
Keep your customers updated throughout order to delivery
Automated omnichannel delivery notifications via SMS, Whatsapp & Email
Customizable message content in multiple languages
White-labelled tracking page with real-time status updates
Customer access to POD to confirm delivery
Collect customer feedback to optimize performance & experience
Customer NPS rating & reviews on delivery experience
Validation of NDR reasons provided by drivers with consignees
Input on exception handling by CS team, including re-schedule or cancellation options
Delivery flexibility with alternate contacts, addresses, and future delivery dates addition
Provide seamless branded delivery experience to build customer loyalty
Consistent branding across omnichannel communication & notifications
Personalized promotions & product recommendations on tracking page
Increased revenue from upsell and repeat orders
Business Impact
Increase in on-time deliveries
Improvement in delivery NPS
Reduction in WISMO calls
